Frequently Asked Questions

We're here to help with all your balloon and party rental needs! From custom installations to delivery, event setup, and pricing, we've got you covered. Our goal is to make your experience as smooth and enjoyable as possible! If you can't find the answer you're looking for, please don't hesitate to reach out via our contact page.

What areas do you service?

WonderWall AZ is based in Phoenix, Arizona, and proudly serves the entire Valley and beyond—including Scottsdale, Tempe, Chandler, Mesa, Gilbert, Glendale, Peoria, Paradise Valley, Goodyear, Avondale, Queen Creek, San Tan Valley, and surrounding areas.

Planning an event outside these cities? We’re happy to accommodate! Reach out to discuss travel availability, delivery fees, and any applicable minimum order requirements.

I have a last-minute event! Can you help?

If we have availability, we’ll do our best to fit you into our schedule. Please reach out as soon as possible.

I have an inspo pic. Can you make the display exactly like the picture?

We create displays with originality, so while we’ll draw inspiration from your photo, we’ll adapt it to align with our unique style.

How Do I Order?

1. Submit Your Inquiry: Complete our contact form.

2. Get a Response: Hear from us within 48 hours.

3. Confirm Your Order: Receive a contract/invoice, including:

     1. Retaining fee details

     2. Payment terms

We had a change in plans; can I get a refund?

All retainer fees are non-refundable, but they can be transferred to a different date if availability allows. 


Cancellation Policy

At WonderWall AZ, we understand that life happens and plans can shift. Our cancellation policy is designed to protect your investment while allowing us to maintain fairness and flexibility.

1. Communication is Key
If you're considering canceling or rescheduling, please contact us as soon as possible via phone or email. We’re here to work with you and help find a solution.

2. Non-Refundable Retainers
All retainer fees are non-refundable. Once your event date is secured, we reserve your time and turn away other bookings to prioritize your celebration. These fees cover the time, planning, and materials already in progress.

3. Rescheduling Requests
If you need to reschedule, we’ll gladly transfer your retainer to a new date—pending availability. The more notice we receive, the better we can accommodate your request.

4. Event Credit for Cancellations
Should rescheduling not be possible, any payments (excluding the retainer) will be held as a credit toward a future event. This credit will not expire.

5. Last-Minute Cancellations (Within 48 Hours)
Cancellations within 48 hours of your event may be subject to additional fees due to time-sensitive materials and prep already completed. We’ll communicate those costs case by case.

We appreciate your understanding and are committed to working with you however we can!